How your IP address is used
We use your IP address to help diagnose problems with our servers, and to administer our website. Your IP address is used to help identify you and your orders, and will be matched with demographic information you have provided already held by us. Your IP address is also used to let us know where you are based, which we need to know as some files may not be available in your territory.
Why we need your e-mail address
As an extra layer of security, our website will send you a confirmation e-mail when you register on our website. This e-mail contains a link that you must click to activate your account. Without a valid e-mail address you will not be able to activate your account.
Your financial Information
We collect certain financial information from you in order to bill you for our products and services.
What data do we store about you
When you are logged in, our web server stores data to tell us what content is popular, how we can optimise our website for certain browsers and/or operating systems, to know which files are/are not available to you, and to add extra layers of security. Our database may contain data about your searches, when you logged in, what browser/operating system you used, your IP address, which files you viewed larger, which files you have in your cart and lightbox(es), which lightboxes you have shared by e-mail and with whom you shared these lightboxes (e-mail address). Furthermore, we may store information about the files that you ordered, about files for which we have created reservations or restrictions for you, quotations that you have asked for, search requests that you have asked us to work on for you, contact moments, agreements between you and us regarding prices, the use of files and so on. You can access your information via My Account in the menu. If there’s information that you want that is not accessible on our website, then contact us by e-mail and tell us what you need.
How you can change your address details and/or contact information
Our website lets you change your contact information via My Account in the menu. You can not change your log in name (which may be your e-mail address) because log in names must be unique within our system. If you want to use a different log in name, then you can send an e-mail to admin [at] colourbalanceimages.com and we will change it for you.
How you can be removed from our database
If you no longer want to have an account on our website then please send an e-mail to admin [at] colourbalanceimages.com and we will remove your account and all associated data, provided that there are no unpaid invoices linked to your account.
How old must you be
You must be 16 years or older if you want to create an account on our website. When you register on our website, you confirm that you are 16 years or older. If you are not, then you must contact us to confirm that you have parental consent before you create an account by registering.
How we use your contact information
Our website’s registration form requires you to give us certain contact information such as your name, email and address. We use this customer contact information from the registration form to confirm and deliver orders. This contact information may also be used by us to contact you periodically about Colour Balance Images' new offers and services but only if you have given us permissions to do so when you registered or otherwise. You may opt-out of receiving future notifications and mailings from us via My Account or by contacting us by e-mail.
How We Use Security Measures
Our website has security measures in place to protect against the loss, misuse and alteration of the information under our control. Your log in name and password are known only to yourself. Passwords are encrypted and can not be read even by website administrators. Your personal information will not be given out to anyone else at anytime. Regular security reviews are held by us to ensure that the website remains safe and secure for your protection.
How to Find Out More